Terms and Conditions

Returns and Refunds

At Smythe & Cross, our Return Policy is designed to offer you both flexibility and peace of mind. We want every aspect of your experience with us to reflect the same care and attention we give to our jewels.

Returns

30-Day Return Privilege
We are pleased to offer a 30-day return privilege on most jewels. If your selection does not meet your expectations, you may return it with ease and discretion.

Effortless Return Process
To initiate a return, simply contact our team to receive return instructions. Once obtained, kindly package your jewel with care and return it to us. Upon receipt and inspection of the piece in its original condition, we will promptly process your refund or exchange.

Exclusions
Please note that personalized or custom-designed jewels may be subject to unique return guidelines. Details will be provided at the time of purchase.

Refunds

Timely Processing
Once your returned jewel has been received and carefully reviewed, refunds will be processed within 10 days to your original method of payment.

Non-Refundable Items
Certain items, such as gift cards, may not be eligible for return or refund. Specific details are noted within individual product descriptions.

At Smythe & Cross, your satisfaction is of the utmost importance. If you have any questions or require assistance with a return or cancellation, our team is always here to assist you—discreetly, thoughtfully, and with your peace of mind in focus.

At Smythe & Cross, we recognize that the joy of acquiring a fine jewel extends beyond the piece itself to the experience of receiving it. We take great care to ensure that every delivery is seamless, secure, and as delightful as the jewel it carries.

Delivery

Shipping Options
We offer flexible shipping options designed to suit your schedule. Whether you prefer standard delivery or an expedited service, each jewel is entrusted to the highest level of care as it travels from our showroom to your home.

Complimentary Shipping
To express our gratitude for choosing Smythe & Cross, we are pleased to provide complimentary standard shipping on all orders.

Tracking Your Order

You will receive a tracking number upon dispatch, giving you peace of mind as you follow your jewel’s journey until it arrives safely in your hands.

Secure Presentation & Packing
Each jewel is meticulously packaged to ensure its protection in transit. Beyond safeguarding the piece, our presentation enhances the anticipation and joy of unwrapping something truly special.

Returns & Exchanges
We are committed to your complete satisfaction. Should your selection not be exactly as you envisioned, our returns and exchange process is designed to be both accommodating and discreet.

Every jewel at Smythe & Cross is chosen for its refinement, craftsmanship, and timeless beauty. We invite you to experience the exceptional quality and care that define us—where each piece is as enduring as the moments it celebrates.

Please Note:

• Engraved or custom-made jewelry pieces are not eligible for return unless there is a manufacturing defect or error on our part.
• Shipping fees are non-refundable, except in cases of shipping errors or damaged items.

Contact Us:

If you have any questions or need assistance with a return or exchange, please don't hesitate to contact our customer support team. We are here to assist you.